We strive to provide a fair and transparent refund policy for all our events. Please review the terms below to understand your eligibility for refunds.

General Refund Terms

No Show = No Refund

If you do not attend the event and fail to cancel within the specified timeframe, you will not be eligible for a refund under any circumstances.

General Admission events

You may receive a full refund if you cancel at least 48 hours before the event start time.

Reserved Seating events

You may receive a full refund if you cancel at least 72 hours before the event start time.

Discretionary Refunds

In special circumstances, our event organizer may agree to issue a refund at their sole discretion, even if the cancellation falls outside the specified timeframes. To request such a consideration, please contact the event organizer directly with your request and detailed reasons.

How to Request a Refund

To cancel your registration and request a refund within the specified timeframes, please send an email to:
zurich @ mbvs.ch for events in Deutsch-Schweiz
romandie @ mbvs.ch for events in Romandie

Processing Time

Refunds will be processed within 7 business days after approval.

This policy is designed to provide clear guidelines for our attendees while offering flexibility for our members. Please contact our team if you have any questions or need further assistance.